Before You Book FAQs

The primary guest must be 21+ to book and must be staying for the entire reservation. A valid government‑issued ID is required.

Our maximum occupancy is 6 guests. All guests must be listed on the reservation for safety and insurance purposes.

We try to accommodate when possible. Approval depends on cleaning schedules and availability. Fees may apply.

No. We have a strict no‑party, no‑event policy to maintain a peaceful environment for neighbors and protect the home.

No pets allowed.

Yes. For safety and insurance purposes, we may request a government‑issued ID before check‑in.

Our cancellation policy is:

• Full refund: up until 7 days before check‑in
• Partial refund: up until 48 hours before check‑in
• Non‑refundable: within 48 hours of check‑in

We are conveniently located near:

• Disney’s Animal Kingdom – 12 minutes
• Disney’s Hollywood Studios – 15 minutes
• Universal Studios Orlando – 25 minutes

Yes. Parking details:

• Designated community parking lot
• 2 vehicles allowed
• No parking pass required
• Moving trucks/vehicles may park during the day for loading/unloading
• Moving trucks/vehicles cannot stay overnight
• No additional community restrictions

Typical fees include:

• Cleaning fee
• Airbnb/VRBO service fees
• Security deposit (if applicable)

You’ll enjoy:

• High‑speed WiFi
• Fully equipped kitchen
• Fresh linens + towels
• Washer + dryer
• Pool access
• Gym access
• Smart TV with streaming apps
• Free parking
• Starter toiletries
• In‑unit dishwasher

Yes. We are located in a safe, quiet residential area with respectful neighbors.

Yes — discounts may apply for weekly or monthly stays.

You’ll receive your full check‑in guide 24 hours before arrival. It includes parking details, access instructions, WiFi info, and everything you need for a smooth arrival.

You’ll access the home using:

• A smart lock with a unique code, sent before check‑in
• A backup physical key in a lockbox

No waiting, no key pickup — just arrive and enter.

Before arrival, we require:

• Full guest list (all names)
• Primary guest’s government‑issued ID
• Estimated arrival time
• Email + phone number
• Vehicle information
• Agreement to house rules

This ensures a smooth check‑in and meets insurance requirements.

• Check‑in: 3:00 PM
• Checkout: 11:00 AM

Early check‑in or late checkout may be available depending on cleaning schedules.

Yes — you’ll receive automated reminders for:

• Check‑in instructions
• Checkout procedures
• House rules
• Local tips and nearby attractions

The home will be professionally cleaned and prepared with:

• Fresh linens and towels
• Starter toiletries (soap, shampoo, toilet paper)
• Kitchen essentials (salt, pepper, oil, cookware)
• Smart TV ready for streaming
• Pool & gym access details
• Welcome guide / house manual
• Temperature preset for comfort

You can reach us anytime through:

• Booking platform messaging
• Phone: 800‑634‑1633
• Email

We respond quickly and are here to help throughout your stay.

Checkout is simple:

• Place used towels in the bathroom
• Load and start the dishwasher
• Throw away all trash
• Ensure all personal belongings are removed
• Lock the door behind you
• AC stays on — no need to adjust it
• Any damage to furniture or linens will incur a fee

No long chore list — we keep checkout easy.

Yes — you’ll receive a friendly reminder the evening before departure with checkout time and steps.